What happens if an automatic payment fails?

If an automatic payment fails, you will be notified by email. You will then have the opportunity to pay for your next subscription period via card or PayPal. This can be done from your account page on TeamUpdraft.

If you still haven’t paid by the time your subscription period runs out, there is a grace period of approximately one week. After this, your premium plugin licences will be lost, and you will need to take out a new subscription.

For UpdraftPlus subscriptions specifically:

• If payment fails, your UpdraftVault quota will be lost after the grace period. This includes any data you have stored on UpdraftVault.
• If you had UpdraftGold, you will also lose your UpdraftCentral Cloud licence, and will no longer be able to add sites to UpdraftCentral Cloud.

Please note that a chargeback (whether from PayPal or your card company) will automatically count as a cancelled payment. Once your paid period ends, you won’t be able to receive support with any issues related to your premium plugins.