Some of my files have uploaded into my cloud storage, but not others

If you notice that some of your files have uploaded into your cloud storage while others have not, it could be due to a backup that has stopped or stalled.

In such cases, please allow the backup process some time to complete. UpdraftPlus automatically retries backups every 5 minutes if they time out, and backups usually finish within an hour.

If the backup still hasn’t completed after an hour, please provide the backup log files to our support team for further investigation. You can find these logs either in your WordPress dashboard or via FTP (you can find them in wp-content/updraft).

You can always contact our support team.