Troubleshooting

I’ve installed UpdraftPlus Premium (or an add-on) but can’t see any of the premium features

If you’ve installed UpdraftPlus Premium but can’t yet see premium features it may be because you haven’t connected your WordPress website to your licence. To do this:

  1. Go to the ‘Premium / Extension’ tab in UpdraftPlus.
  2. Login using the account details you purchased with (if you’re already logged in, click the link to refresh the connection instead).
  3. Scroll to find your purchase then click ‘activate it on this site’

Premium customers can get support via email. Just log a support query via our customer support form. Our team of experienced developers will email you back. More than 90% of tickets are responded to within 24 hours!

Our plugins

Try TeamUpdraft’s full suite of WordPress plugins.

  • UpdraftPlus

    Back up, restore and migrate your WordPress website with UpdraftPlus

  • WP-Optimize

    Speed up and optimize your WordPress website. Cache your site, clean the database and compress images

  • UpdraftCentral

    Centrally manage all your WordPress websites’ plugins, updates, backups, users, pages and posts from one location