UpdraftPlus
Back up, restore and migrate your WordPress website with UpdraftPlus
If you could successfully backup by FTP with UpdraftPlus Free, but it stopped working when you upgraded to UpdraftPlus Premium, then this article is for you.
The cause of this issue is that UpdraftPlus Free only supports unencrypted FTP. UpdraftPlus Premium supports encrypted FTP, and will try to use it by default.
Unfortunately, some FTP servers indicate that they support encrypted FTP, but don’t. Usually the problem is firewalling – the firewall ports to allow encrypted FTP are not open. So when UpdraftPlus tries to connect, it times out.
One solution is to ask the operator of the FTP server to either:
Alternatively, you can force UpdraftPlus to drop back to non-encrypted FTP as follows:
2. Check the “Disable SSL entirely” option.
After doing so, press the ‘Save Changes’ button.
That’s all!
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