Troubleshooting

I can no longer download or restore from a Google Drive backup

Google recently (first half of 2013) changed their permissions setup. Specifically, the permission which UpdraftPlus was using to download backups (and thence to restore them) no longer enables it to do so.

To fix this, you need to:

  1. Update to UpdraftPlus version 1.6.1 or later.
  2. Click on the link to ‘Authenticate with Google’, down in the ‘Google Drive’ settings section.
Alert that states that this user already authenticated with Google

You will then be able to re-authenticate with Google, gaining the new permissions needed to download your backup files within UpdraftPlus.

Alert asking permission for the application to manage the files

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