FAQs

What should I understand before restoring my WordPress site?

Restoring your website using UpdraftPlus is generally very reliable.  That said, in this article we provide some tips on how to make sure that your restoration runs as smoothly as possible.

Disable proxy services such as CloudFlare

Section titled Disable proxy services such as CloudFlare

CloudFlare and other similar proxy services have shorter timeouts than a normal web host.  This can cause problems during the restoration process and so we recommend temporarily disabling them whilst you restore your site.

 Use appropriate memory_limit and max_execution_time values

Section titled  Use appropriate memory_limit and max_execution_time values

Depending on the size of your site and the overall hosting environment, your restoration may require extra resources in order to complete successfully.

We recommend having a memory_limit of at least 512M and a max_execution_time of 900 seconds.  You can check these values before restoring your site by opening any backup or restoration log file.

The default location of these files is the wp-content / updraft folder.  Each filename will begin with the word log, e.g log.2a5c22021ad3.txt.

If your current values are below these recommendations, you may wish to contact your hosting company or server administrator to increase them before starting your restoration.

Make sure you have enough disk space

Section titled Make sure you have enough disk space

When UpdraftPlus performs your restoration it uses a temporary location on your web server before moving the files and folders to their correct locations.

For this reason it’s important that you have enough disk space to cope with these additional files.  We recommend having at least 50% free space left on your web server before starting your restoration.

Restore components individually to avoid timeouts

Section titled Restore components individually to avoid timeouts

In some cases, a timeout can occur if the processing time of the restoration exceeds that of the maximum execution time allowed on your server.

As an example, the uploads component which stores your images and videos can often become very large and take up a significant amount of this time.

If it is several hundred megabytes or more in size, you may wish to restore each component individually rather than all at once, saving the database for last.

If you have a very large website that is several hundreds of megabytes in size or more, restoring your site using the UpdraftPlus Premium WP-CLI commands may be a better option.

The WP-CLI does not require web server or browser access and the process is faster and more efficient.

When you restore your website using UpdraftPlus, it temporarily stores your old files so that you can verify the restoration worked correctly before deleting them.

In order to undertake a new restoration these needs to be deleted.  You can do this from the restoration screen shown or by clicking the Delete old folders button located on any of the UpdraftPlus tabs.

Activity log with an error stating : there are existing unremoved folders from a previous restore, to delete use 'Delete old folders' button

Our plugins

Try TeamUpdraft’s full suite of WordPress plugins.

  • UpdraftPlus

    Back up, restore and migrate your WordPress website with UpdraftPlus

  • WP-Optimize

    Speed up and optimize your WordPress website. Cache your site, clean the database and compress images

  • UpdraftCentral

    Centrally manage all your WordPress websites’ plugins, updates, backups, users, pages and posts from one location