Recover your account

Use this form if you’ve completely lost access to your account. If you’ve simply forgotten your password, you can reset it here.

The more information you provide, the better. This is especially important for accounts with two-factor authentication. Our team will review your details, verify your ownership, and get back to you.

Account recovery form

Your name(Required)

Your email address(Required)

Account holder's name(Required)

The name of the person who owns the account.

Account email address(Required)

The email address linked to the account.

Address

Please enter the postal address that was entered when the account was set up.

Orders

Please share details of orders placed on this account. Share as much as you can remember which might include order dates, order numbers, details of what you ordered, payment methods, PayPal IDs or the last 4 digits of your card (please do not include full card numbers).

Currently licensed sites

Please share URLs of WordPress sites connected to this account.

Any other relevant information

Please add anything else which you think would be helpful.

Any relevant files

Upload any files which are think might help e.g. identity documents, copies of past invoices.

Drop files here or

Max. file size: 15 MB.

Recover your account

Account recovery form

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