UpdraftPlus
Back up, restore and migrate your WordPress website with UpdraftPlus
Premium support
Get premium support and ongoing access to new features with a subscription to any TeamUpdraft WordPress plugin.
Direct support from the developers
Our premium support service is operated by a large team of experienced plugin developers.
Even our lead developers answer support tickets.
Submit a support ticket via our website and get direct help via email. Most queries are responded to within 24 hours.
Why premium support?
If you have a free plugin from WordPress.org, you must ask for help via the WordPress forums. Unfortunately, forum guidelines exclude us from doing certain things via this channel. For example, we can’t:
- Ask for a login to your WordPress site.
- Ask you to share any files with us e.g. log files.
- Access your server configuration.
- Ask you to contact us via private channels.
With premium support, we can help you via email.
We can ask you for a login to your site and fix issues on your behalf. We can see your plugin settings and make recommendations to improve results and avoid future issues.
How can I get premium support?
Get premium support directly from the plugin developers via email with an active subscription to any TeamUpdraft plugin! Already a premium customer? Simply log a support ticket to get started.
Imagine the value you could unlock by upgrading to Premium?
Get premium support with any of our premium plugins. This includes UpdraftPlus Premium, WP-Optimize Premium, AIOS Premium or with a paid subscription to UpdraftCentral.
