Terms and conditions

When you create a TeamUpdraft account, you acknowledge that certain personal data will be processed and stored, including by authorised third parties, to manage your account. For detailed information on data processing and privacy protection, please refer to our account information page. Additionally, learn about the data gathered and how it’s processed here.

Any behaviour that is fraudulent, abusive, or offensive towards our staff or systems, or attempts to gain unauthorised access, may lead to the termination of your account and associated services without prior notice or refund.

These terms and conditions apply to premium support queries only. There are no guarantees, and hence no terms or conditions, for any free support offered to non-customers, which is entirely at our discretion.

• No support is available on Sundays. Our support desk is open 8am to 10pm Monday to Saturday.
• To get support for premium products, you must fill in the support request form.
• TeamUpdraft plugins, like WordPress itself, are provided without any warranty. The maximum compensation you can receive for any breach of your support agreement is a refund of the price paid for that support agreement, only. For purchases of any TeamUpdraft Premium plugins with bundled support, the price paid for support is deemed to be one-third of the total purchase price. Specifically, your paid support does not guarantee error-free operation, nor does it entitle you to additional compensation beyond the purchase price. As is standard in the digital software industry, because digital software cannot be “returned,” there is no trial period, or right to a refund for the software itself (though we do offer refunds at our discretion, based on the merits of your case).
• Pornographic or other websites of an obscene nature are not eligible for any support if it would involve us visiting your website. Finally, we reserve the right to, without notice or refund, terminate any ongoing services (including support agreements or update feeds) to customers who abuse our facilities or staff.

Software Refunds: We can consider refunds based on the specific circumstances of your case. Typically, we require that you identify a technical issue, provide sufficient information for us to verify and address the problem, and allow us a reasonable time to resolve it. Refund requests must be made within 10 days of purchase to ensure we can effectively address any issues.

General Policy: Since our products are digital and non-tangible, automatic refunds are not provided, as they cannot be returned like physical goods. We encourage you to review product descriptions and verify that the software meets your needs before purchasing. For EU customers, there is a legal right to a refund for digital goods not yet downloaded, if requested within 14 days, and such requests will be honoured.

Consumer Rights: These policies do not affect your consumer rights. If our product does not meet the description provided, you are entitled to invoke your consumer rights.

Service Termination: We reserve the right to terminate services (including support agreements or update feeds) without notice if our facilities or staff are abused.

Following requested clarification from WordPress.org regarding the use of trademarked logos within the UpdraftPlus banner on the WordPress.org site, we have compiled a list of organisations that are featured in the banner and listed the following branding rules for each organisation. These rules and confirmations will show that we are legally permitted to use these logos in accordance with their guidelines.

Google Drive:

Google Drive branding rules: https://developers.google.com/drive/api/v3/branding

Rules of use:

• The first reference to Google Drive should be “Google Drive™” with the trademark symbol. Additional references can be “Google Drive” or just “Drive.”
• You can use the provided assets to highlight your application’s integration with Google Drive. If reference is made to Google Drive assets in connection with your logo, your logo must be larger than the Google trademark.

DropBox:

DropBox branding rules: https://www.dropbox.com/en_GB/branding

Rules of use:

• The Dropbox logo is a universal signature we use across all of our communications. We want it to be instantly recognisable, so consistency is important – please don’t edit, change, distort, recolour or reconfigure it.
• Your name and logo should be more prominent than the Dropbox name or logo. And please don’t edit or change the Dropbox logo – we like it how it is!

Amazon:

Amazon branding rules: https://advertising.amazon.com/en-gb/resources/ad-policy/brand-usage

Rules of use:

• Using the Amazon.com name or branding elements can help you get results. However, the Amazon.com brand is one of our most valuable company assets, so we require advance review of creative materials. With written approval, we permit our advertisers to use Amazon branding elements within the requirements outlined in the document below. All materials must be submitted to Amazon in advance for approval by Amazon in accordance with our advertising policies.

Josephine Liz | Amazon Corporate Communications – ‘..we do not object to any fair use of our intellectual property.’

Google OneDrive

Microsoft OneDrive branding rules: https://www.microsoft.com/en-us/legal/intellectualproperty/trademarks/usage/general

Rules of use:

• You may use Microsoft trademarks in text solely to refer to and/or link to Microsoft’s products and services and in accordance with the terms of these Guidelines.
• Your registered publisher name and everything about your app—name, logo, description, screenshots—must be unique and free of Microsoft trademarks unless (1) you’ve secured permission from Microsoft through a licence or equivalent (though such licences are not generally available in this context); or (2) you’re only using a Microsoft trademark (not including logos) to describe that your product is designed to work in conjunction with a Microsoft product or service and as long as your app logo and/or name:
• Does not suggest/give the impression your app is actually published by, affiliated with or endorsed by Microsoft; and
• Denotes your own unique brand so as to clearly signal to users that there is no affiliation or endorsement by Microsoft.

Google Drive’s terms of service for personal Google accounts (i.e., not paid GSuite accounts) explicitly prohibit the use of Google Drive for any commercial or business purposes. This important detail is stated clearly in their terms:

By accepting these terms, you agree not to use Google Drive for business purposes; you must use the Drive service only for personal non-commercial purposes.

Alternatives to Google Drive for business use:

If this affected your business backups and you decided to move away from Google Drive without transitioning to GSuite, there were numerous alternative options supported by UpdraftPlus and UpdraftPlus Premium. These options included:

• UpdraftVault
• Amazon S3
• Google Cloud
• Microsoft OneDrive for
• Business
• Rackspace Cloud
• Backblaze

Additionally, several other generic protocols common in business environments, such as SFTP, FTP, and generic S3, were supported. These alternatives were explicitly designed for business use or had business versions available (e.g., Dropbox).

You must accept the following terms and conditions to use UpdraftClone.

UpdraftClone is intended for website owners to be able to easily create a quick clone of their WordPress website, for “internal” or development use. It is not intended for public website hosting or storage facility of any sort, or for any other purpose than the one given above, and use for any other purpose than this intended one is explicitly forbidden.

Furthermore, all hosting of any content either illegal or forbidden by any sort of statue (e.g. not just criminal law, but also copyright or intellectual property statues) or forbidden by us in any of your jurisdiction, the EU, the UK, the US, New York or any jurisdiction that you choose to host the clone in (should a regional hosting optional be made available) is also explicitly forbidden.

Content forbidden by us (for the purposes of the above paragraph) includes any content (whether video, audio, written or otherwise) that is pornographic, sexually explicit, in any way obscene or in any way abusive (regardless of whether or not those involved have given any form of consent to the material). If in doubt you can and should ask us in advance for clearance. Failure to comply with this term means that you accept that any clones and your account may be deleted without further notice or refund. The sole exception to the above clause is for legally registered charities whose registered purposes include campaigning against sexual exploitation, and the clone is made as part of carrying on this purpose.

Furthermore, also explicitly forbidden is the running of any of the following: (i) trojans, (ii) key loggers, (iii) viruses, (iv) malware, (v) botnets, (vi) denial of service attacks, (vii) flood or mail bombs, (viii) logic bombs, or (ix) other actions which we reserve the sole right to determine to be malicious in intent.

You must, in all cases, agree that 1) you are entirely liable for all hosted content and that 2) we will comply with all due legal demands that arise in relation to your use of UpdraftClone, and 3) we have the full and sovereign right to immediately terminate any or all UpdraftClone services to you (with or without a refund, depending on the nature of the case).

If you have somehow gained access to somebody else’s website, then you are forbidden to clone it using UpdraftClone without the explicit permission of the owner of that website. Note that in many jurisdictions, this is also a crime.

You are also forbidden to access an UpdraftClone for which the owner has not given you explicit permission to do so. Note that in many jurisdictions, this is also a crime.

You explicitly agree that, with respect to data processing laws, you are solely responsible for any and all data processing carried out by your WordPress installation or any linked services. In legal terms, you are the sole data controller for any data in or handled by your WordPress install or any linked services.

If your UpdraftClone is deleted as a live instance due to running out of credit on your account, it will be imaged (backed-up) and the data stored before automatic deletion of the image after at most 28 days. This is for recovery purposes only (e.g. protects in situations in which you ran out of credit, and you did not see any or act upon any notifications, and the UpdraftClone was automatically deleted whilst you still wanted it). During this period this data is not processed (only stored). After the retention period all data is removed and your UpdraftClone can no longer be recovered. You can request earlier deletion if you desire. N.B. This precautionary backup is not officially a part of the paid service (it is intended as an extra protection for users); if you desire absolute protection against losing your work then you are advised to use UpdraftPlus within WordPress to take your own backups.

Technical restrictions:

You are forbidden to circumvent or seek to circumvent the mechanisms below, or use other means to achieve the same ends, or to circumvent any other technical restriction in place on a clone.

• Your clone is set up to host one WordPress installation, on a URL of our choosing. It is not possible to host under your chosen domain, or add further sites.
• Sending of any email via any mechanism whatsoever is forbidden. Since clones are short-lived, the IP addresses are quickly recycled, and we have to maintain the IP address reputation as part of our good relationship with the physical data centre. Note that, to enforce this, UpdraftClone is locked down to forbid sending of outgoing mail via SMTP or via WP’s wp_mail() or PHP’s mail() functions. You can use a suitable logging plugin to see what mail WordPress would have sent (you may find one already installed by default).

UpdraftVault is exclusively for the storage of backups created by the UpdraftPlus WordPress plugin, and use for any other purpose is strictly forbidden. Furthermore, any and all other FAQs about UpdraftVault which describe how UpdraftVault works constitute part of the user agreement in using UpdraftVault. Information on data privacy in relation to UpdraftVault is available here.